Frequently Asked Questions
What subjects are available?
Do you offer live lessons?
Will I have access to pre-recorded lessons?
What if I need help with the course content?
I see a course listed, but it says “Coming Soon.” What’s going on?
Availabilities depend upon the availability of our Teachers. For example, if you want help with Anthropology. You would select the subject, then our system lists Teachers that are available. Though we are adding more and more Teachers, we have strict requirements and hence we cannot guarantee that a course will be available.
What are the IT requirements?
What do I do if I have a technical problem?
What if I have to cancel my course?
How do I get started?
The registration process is as follows:
1. A parent or guardian must register with our website, and provide information about the student(s) they are purchasing courses for. At this time, they will set up separate usernames/login credentials for all students that they register.
2. The parent will log into their account, go to the Courses page, and purchase the desired course(s).
4. Students can then log into their account, where they will see information about courses and the links that they need to participate in their courses.
How much does a course cost?
What if I have a complaint?
We are sorry you are not satisfied, but if you have a complaint against a Teacher, please send us an email with a description of the problem. We will review the lesson, contact you with and take the appropriate steps required.
Do you provide a tutoring service?
If you require additional support, please take a look at our sister site, www.v-tutors.com . At v-tutors we provide access to certified teachers, university students and other professionals that have a speciality in a discipline. Full details can be found at www.v-tutors.com.